Course Overview
The Certificate in Hotel Operations equips students with essential skills for managing hotel services. It covers front office management, housekeeping, food and beverage operations, and guest relations. Ideal for those seeking entry-level roles in the hospitality industry.
Duration:
6 to 12 months depending on the institution and course structure.
Syllabus (Semester-wise):
A Certificate in Hotel Operations provides students with foundational knowledge and skills necessary for working in the hospitality industry, particularly in hotel management, guest relations, and operational services. The curriculum is designed to cover various aspects of hotel operations including front office management, housekeeping, food and beverage services, and customer service.
Semester 1:
Introduction to Hotel Operations: Overview of the hospitality industry, basic concepts in hotel management, and the structure of hotel operations.
Front Office Management: Front desk operations, guest check-in/check-out procedures, handling reservations, managing guest complaints, and concierge services.
Housekeeping Management: Housekeeping operations, cleaning procedures, linen management, and maintenance of public areas. Understanding the importance of hygiene and safety standards in hospitality.
Food and Beverage Service: Basics of food and beverage service, restaurant operations, banqueting services, and beverage handling. Introduction to food hygiene and kitchen safety.
Customer Service Skills: Building customer relations, handling complaints, guest satisfaction metrics, and personalized services.
Semester 2:
Hotel Accounting and Financial Management: Basics of hotel accounting, revenue management, budgeting, and cost control in hotel operations.
Marketing for Hospitality: Marketing principles for hospitality businesses, digital marketing strategies, branding, and promotion in the hotel industry.
Event Management: Basics of event planning and management, organizing conferences, weddings, and other hotel events.
Human Resource Management in Hotels: Recruitment, training, performance appraisal, and managing hotel staff. Focus on improving employee relations and service quality.
Practical Internship/Project: Students are required to participate in a practical internship or project, working directly with a hotel or hospitality business to gain hands-on experience.
Average Fees:
₹15,000 to ₹75,000 depending on the institution, location, and available resources.
Exams to Attend:
Students must pass internal assessments, practical exams, and semester-end exams conducted by the institution. Additionally, certification may require successful completion of an internship or project. Some institutions may also provide opportunities to earn industry-recognized certifications, such as:
Certified Hospitality Operations Professional (CHOP) by international hospitality organizations.
Hospitality and Tourism Certifications from institutes like the American Hotel & Lodging Educational Institute (AHLEI).
Ten Most Ranking Institutions Combined Ranking in India:
Institute of Hotel Management (IHM), Delhi
Oberoi Centre of Learning and Development, New Delhi
Institute of Hotel Management (IHM), Mumbai
Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal
Institute of Hotel Management (IHM), Bangalore
Christ University, Bangalore
Amity School of Hospitality, Noida
Institute of Hotel Management (IHM), Hyderabad
Institute of Hotel Management (IHM), Chennai
Indian School of Hospitality, Gurgaon
Top Ten Institutions in Kerala:
Institute of Hotel Management and Catering Technology (IHMCT), Kovalam
Oriental School of Hotel Management, Wayanad
St. Teresa’s College, Kochi
Rajagiri College of Management and Applied Sciences, Kochi
Amrita Vishwa Vidyapeetham, Kochi
Munnar Catering College, Munnar
Marian College, Kuttikkanam
Sacred Heart College, Ernakulam
Kerala Institute of Tourism and Travel Studies (KITTS), Thiruvananthapuram
Farook College, Kozhikode